🔏 z7com Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by z7com ("z7com", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at https://z7com.club ("the Platform"). This Policy applies to all personal data collected through the Platform, whether by registration, use of gaming services, customer support interactions, or any other means of engagement with z7com.

By registering on z7com, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy is to be read in conjunction with z7com's Terms & Conditions and Responsible Gaming Policy.

z7com is committed to handling personal data responsibly, securely, and in a manner consistent with applicable data protection principles. We will not use your personal data in ways that are incompatible with the purposes described in this Policy without providing you with prior notice and, where required, obtaining your consent.

2. Personal Data We Collect

z7com collects personal data in the following categories, depending on how you interact with the Platform:

2.1 Registration Data

When you create a z7com account, we collect: full name; date of birth; email address; mobile number; residential address; username and password (stored in hashed form — z7com staff cannot view your password); and the country from which you are registering.

2.2 KYC Verification Data

To comply with our identity verification obligations, z7com collects: copies of government-issued photo identification (CNIC, passport, or driving licence); proof of address documents (utility bill, bank statement, etc.); and where required, documentation confirming the payment method used for deposits (e.g. a screenshot of your JazzCash or Easypaisa account).

2.3 Financial Data

z7com collects records of all financial transactions conducted through your account, including deposits, withdrawals, wagers placed, bonuses applied, and balance movements. z7com does not store full payment card numbers. JazzCash and Easypaisa account references are stored only in encrypted form to facilitate withdrawal processing.

2.4 Gameplay and Betting Data

z7com automatically records all gameplay activity, including games played, bets placed and settled, odds accepted, game session durations, win and loss records, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

2.5 Technical and Device Data

z7com's servers automatically collect certain technical data when you access the Platform, including: IP address; device type and operating system; browser type and version; session duration; pages and features accessed; and approximate geolocation derived from IP address.

2.6 Communications Data

Where you contact z7com's support team via live chat, email, or other channel, we retain records of those communications, including the content of your messages, for dispute resolution and service quality monitoring purposes.

3. How z7com Uses Your Personal Data

z7com uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining, and operating your z7com account, including processing login authentication, managing your PKR wallet, and applying bonuses.
• Identity verification: Conducting KYC checks to verify your identity before processing withdrawals, in accordance with our obligations to prevent fraud and financial crime.
• Payment processing: Processing deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods.
• Customer support: Responding to your enquiries, resolving disputes, and improving the quality of our support service.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, account misuse, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: Monitoring gameplay patterns for indicators of problem gambling behaviour and, where appropriate, contacting Users to offer responsible gaming tools or information.
• Platform improvement: Analysing aggregated usage data to identify and fix technical issues, improve the user interface, and develop new features on the z7com Platform.
• Marketing communications: Sending you relevant promotional offers and platform updates where you have provided consent to receive such communications. You may withdraw this consent at any time.
• Legal compliance: Fulfilling our legal and regulatory obligations, including responding to lawful requests from competent authorities.

4. Legal Basis for Processing

z7com processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to operate your z7com account and provide the services you have requested, including account creation, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws, including identity verification (KYC), anti-money laundering (AML) requirements, and responses to lawful regulatory requests.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, and Platform improvement, where these interests do not override your fundamental data protection rights.
• Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. Data Sharing and Disclosure

5.1 z7com Does Not Sell Your Data

z7com does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. This is an unconditional commitment.

5.2 Service Providers

z7com may share your personal data with carefully selected third-party service providers who assist in operating the Platform, including payment processors (JazzCash, Easypaisa, and banking partners), KYC verification service providers, fraud detection and security analytics providers, customer support software providers, and cloud hosting infrastructure providers. All service providers are contractually bound to handle your data securely, use it only for the specific purpose for which it was shared, and not disclose it to further parties without z7com's authorisation.

5.3 Legal Disclosure

z7com may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, valid legal process, or where z7com reasonably believes such disclosure is necessary to prevent serious harm or protect the rights, property, or safety of z7com, its users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of z7com's business or assets, personal data held by z7com may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and any material changes to privacy terms that result from it.

6. Data Retention

z7com retains personal data for as long as your account remains active and for such additional period as is required by our legal and regulatory obligations (typically five to seven years for financial and identity records). Data that is no longer required for any lawful purpose is securely deleted or anonymised. Anonymised aggregated data (with no ability to identify individual users) may be retained indefinitely for statistical and Platform improvement purposes.

Where you request deletion of your z7com account, we will delete or anonymise your personal data within thirty (30) days, subject to any legally mandated retention periods that prevent immediate deletion of certain data categories (particularly financial transaction records and KYC documents).

7. Security Measures

z7com implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data transmitted between your device and z7com's servers.
• Encryption at rest for all sensitive personal data, including KYC documents and payment references.
• Role-based access controls — z7com staff access is restricted to data necessary for their specific function.
• Regular penetration testing and security audits of the z7com Platform infrastructure.
• Multi-factor authentication for z7com administrative systems.
• Automated anomaly detection to identify and respond to suspicious login or transaction activity.

While z7com takes all reasonable steps to protect your data, no system is entirely immune to security incidents. In the unlikely event of a data breach affecting your personal data, z7com will notify you promptly in accordance with applicable notification obligations.

8. Cookies and Tracking Technologies

z7com uses cookies and similar technologies to operate the Platform. Cookies are small data files stored on your device. The cookies used by z7com fall into the following categories:

• Strictly necessary cookies: Required to operate the z7com Platform. These include session authentication cookies and security cookies. These cannot be disabled without impairing Platform functionality.
• Preference cookies: Storing your Platform preferences (such as language settings) to improve your experience on return visits to z7com.
• Analytics cookies: Anonymised usage data to help z7com understand how the Platform is used and identify areas for improvement. This data is aggregated and cannot be used to identify individual users.

z7com does not use third-party advertising or behavioural tracking cookies. You may manage cookie preferences through your browser settings, though disabling strictly necessary cookies may prevent you from logging in to your z7com account.

9. Your Data Rights

You have the following rights regarding the personal data z7com holds about you:

• Right of access: Request a copy of the personal data z7com holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to restrict processing: Request that z7com restrict the processing of your personal data in certain circumstances.
• Right to data portability: Request that your personal data be provided to you in a structured, commonly used, machine-readable format.
• Right to object: Object to processing of your personal data based on z7com's legitimate interests.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), withdraw that consent at any time.

To exercise any of these rights, contact z7com's support team via live chat or email (contact details in Section 13). z7com will respond to all data rights requests within thirty (30) days. Complex or multiple requests may require up to three months, with notification to you of the reason for extended processing.

10. Children's Privacy

z7com does not knowingly collect personal data from individuals under 18 years of age. The Platform is strictly for adults. z7com's registration process and KYC verification are designed to prevent under-18 individuals from creating accounts. If z7com becomes aware that personal data of a person under 18 has been collected, that data will be deleted immediately and the account closed.

Parents and guardians who believe a minor may have accessed z7com should contact our support team immediately so the account can be identified and closed without delay.

11. Third-Party Links

The z7com Platform does not contain links to third-party websites. Should z7com add informational links in future, those third-party sites will have their own privacy policies and z7com will not be responsible for the data practices of those sites. This Policy applies only to data collected through the z7com Platform itself.

12. Updates to This Privacy Policy

z7com may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where material changes are made, z7com will notify registered Users via email or a prominent on-platform notice prior to the changes taking effect. The "Last Updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the z7com Platform following the effective date of any updated Policy constitutes acceptance of the revised terms.

13. Contact Us

For any questions, concerns, or data rights requests relating to this Privacy Policy, please contact z7com's data protection contact via the following channels:

• Email: [email protected] (displayed as plain text — not a clickable link)
• Live Chat: Available through the z7com Platform after logging in to your account

All privacy-related enquiries will be acknowledged within 48 hours and resolved within 30 days. Please mark privacy-related enquiries clearly in the subject line or opening message for faster routing to the appropriate team member.